Medicine Information

How to Make Changes in Your Healthcare Organization

For many of us change is a difficult process. In organizations like healthcare it seems to advance at a snail's pace sometimes. There is a need for change in healthcare, most agree, though we would be hard pressed to agree upon the changes needed. One incentive for change is pay-for-performance programs now beginning in several areas. I would like to describe a couple that affect primary care physicians and then give a few suggestions as to how to adopt changes to take advantage of these programs. Even if you are not in a primary care physician program, the methods suggested for change will be helpful, I believe.

In 2006 Medicare plans to institute a pay-for-performance program at the primary care physician level. Right now a model is being tested and seems to be doing quite well. In several states Blue Cross Blue Shield organizations are testing pay-for- performance programs. Here in West Michigan, Priority Health, a healthcare insurer, has promoted such a program for over five years. How does this work, you may ask? Priority Health, for example, funds the program for each of its patients a set amount. Doctors who meet a requirement of the program for a patient are rewarded with extra money for that patient. Hence, with many patients the income for the practice can be boosted considerably. The fact is that many are not rising to the opportunity. With planned cuts in Medicare reimbursements over the next few years, this source of income cannot be ignored! Healthcare programs need to change, no matter how difficult.

The impetus for change should rest with the leadership of an organization, although the change should not be the sole responsibility of the leaders. Representatives from all parts of the organization should be involved. Once the need for change in a process is agreed upon, either because of extra revenue from pay-for-performance programs or other agents or data that positively affect the bottom line, leaders should convene a task force to plan the change. With input from all, leaders should map the process as it currently exits and then should make a new map of how they would like it to be to incorporate the positive changes. The new procedure should be standardized for all to adopt.

How do you go about adopting these changes on a daily basis? This is probably the hardest part. Because humans learn in a variety of ways, it will take a variety of ways to implement the changes. The implementation of the changes should be based upon the learning styles of the individuals involved. Let me provide an example using the Medicare program. A patient who enters the Medicare program is entitled to a paid initial physical. A primary care physician should take advantage of this. Many don't. If I were the manager of such an office, I would remind my staff who set up appointments to be aware of this fact. I would remind them at regular staff meetings. I would post visible reminders in the office. I might even have a message flashed on the computer screen once in a while. Then I would review the appointments of patients who have become Medicare qualified and see how many had their initial physical or were booked for it. I would adjust my methods to remind staff of the need for such examinations and continue to improve on this until the office achieves 100% compliance with the goal.

Booking the exam is not the only needed change. Doctors who perform the physical must accomplish examination details and actions laid out by Medicare. Hence, to be paid for the exam, each doctor must adhere to the exam details. I would help the doctors accomplish this in a variety of ways, depending on the doctor's learning style. For example, a checklist of the exam details might be included in the patient history folder when the exam is performed. That way the doctor will not miss any steps. As the leader of the change, I would check with billing to see that all the steps were performed and adapt new approaches or reinforce existing ones to see that the changes are accomplished 100% of the time.

Changes such as these should be a part of a continuous quality improvement program at every healthcare provider organization. Let me quickly review the most important steps. First leaders should identify the changes needed. Then, the leaders should convene a committee of all affected staff to develop how to accomplish the change. Once the staff agrees upon the approach, the leaders should develop ways to implement the change on a daily basis adopting methods that incorporate learning styles of affected individuals. Then, they should continually analyze the progress of the changes and make necessary adjustments until the goals are accomplished. They should then audit the changes occasionally to be sure that the organization doesn't fall back into old habits.

I believe that adopting such a change process will dramatically help at your site. You will see savings in time, increased patient or client health and satisfaction, as well as an improved bottom line!

Donald Bryant, certified quality engineer, writes "Making Good Healthcare Better" a free monthly ezine for healthcare providers who want to dramatically improve patient health, improve the bottom line, and make work more rewarding, guaranteed. To find out more, visit

This RSS feed URL is deprecated, please update. New URLs can be found in the footers at

New York Times

Using Medicine and Science to Improve the Quality of Life
New York Times
To Ms. Onie, that story offers an example of what is wrong with America's health care system: It can be so focused on medicine that it misses the social issues that really drive health. For more than 20 years since she co-founded the nonprofit Health ...


Anglers find man's body in Plymouth's Medicine Lake
Minneapolis Star Tribune
Fishermen out on Medicine Lake in Plymouth on a hot Saturday morning came across a man's body along the eastern shoreline. Responders arrived just after 10 a.m. and located the unidentified male, according to the Hennepin County Sheriff's Office.
Body of Man Recovered From Medicine Lake | KSTP.comKSTP
Fishermen discover body in Medicine Lake in Plymouth, Minn. - Fox 9KMSP-TV
Body recovered from Medicine LakeSW News Media -WCCO | CBS Minnesota -Bring Me The News
all 8 news articles »


New Programme Educates Physicians on 'Culinary Medicine'
In hospitals across the country, a small number of physicians are taking courses to learn how to better provide nutrition counseling for patients. Dubbed “culinary medicine,” the burgeoning movement teaches how to address patient dietary needs by ...

Using food as medicine: Woman's battle against cancer being studied by Harvard researchers
[ON THAT TOPIC: NY doctor prescribes food as medicine]. Today, more than 12 years after her first diagnosis, Bero, who is 54, says she's cancer-free and now works as a cancer coach. “She's teaching me food is the best form of medicine,” said Phil Baugh ...

The Dominion Post

Holgorsen, Hostetler and Antoline to lead WVU Medicine Children's capital campaign
The Dominion Post
MORGANTOWN — WVU Football Coach Dana Holgorsen, former WVU and NFL quarterback Jeff Hostetler, and West Virginia native Steve Antoline have been named co-chairs of the $60 million capital campaign to build a new home for WVU Medicine ...


RoosterBio Is Targeting $67 Billion Global Regenerative Medicine Market
When you hear about “Regenerative Medicine,” it is often about stem cell therapy and tissue engineering. These two innovations alone are driving the large industry market estimates ranging from four billion dollars to $67 billion. The National ...

Medicine Supplies for Gaza
Thursday May 24th we supplied the hospitals in the Gaza Strip with medicines and disposable medical equipment at a cost of $70,000. The equipment provided is designated mainly for emergency and operating rooms, in order to help them deal with the ...

Huntington Herald Dispatch

Bradford C. Gillon: MU helps man achieve goal of medicine
Huntington Herald Dispatch
Upon completion of my master's degree program, I matriculated into the Joan C. Edwards School of Medicine. The rigors of medical school have brought its share of ups and downs, but my training at Marshall has prepared me well to become a physician.

The Commercial Appeal

The College of Medicine graduation at UT Health Science Center
The Commercial Appeal
Sign linguist translates speeches to those within the audience that are hearing impaired for the Univerity of Tennessee Health Science Center College of Medicine graduation ceremony at Cook Convention Center.

87 graduate from WCU's College of Osteopathic Medicine
WMC Action News 5
Dozens of the nation's newest physicians graduated Saturday from William Carey University's College of Osteopathic Medicine. The university hosted its 5th commencement for the medical school at the Thomas Fine Arts Center. 87 graduated in the ceremony ...

Google News

home | site map | Dr. Thad Thomas
© 2006